Terms & Conditions
Full Terms and Conditions
Returns & Claims
Keys are cut to bespoke order using precision key duplication machines. Because these keys are cut to order we cannot accept any returns for refunds. We will be able refund/replace orders that have either been lost or damaged. Any damaged goods need reporting within 10 days of delivery. In such case when ordering a tracked order method is more than ideal. Damaged goods are very rare as keys are mainly steel or brass and are quite robust.
Delivery & Delivery Tariffs
Tariff 1 on products such as office keys, some master keys, window keys, caravan keys in the basket we offer the following:
Tariff 2 on products where tracking is required for security purposes such as house/security keys (can also include a mix of items in tariff 1)
We normally aim to despatch any orders before 3pm for the next day.
Any larger orders or if we are busy at the time of your order, this may take a while to process and be despatched the following day.
Tariffs are subject to change without any prior notice and reflect the rates of postage and packing of suppliers and carriers.
Payment of Services
Any payments made through this website can be paid for via our elected payment gateway Stripe.
Through this payment gateway you can use cards: Mastercard, Visa & American Express.
Business customers will be able to pay for their orders either by card, cheque or by BACS depending on the chosen payment terms.
Purchasing on Account
If a customer has an account with ourselves a number of payment options can be made available. Payment can be made via card through our website through a one-off product reference if purchasing on a proforma basis. If a larger order is made through payment terms, this can either be made using the aforementioned, through a company cheque or via a BACS payment (details of which will be provided through an information pack).
Special order keys
We cannot guarantee that key orders as special orders from another party will be despatched on the time specified. We only place delivery estimates on special orders as an estimation only and may take longer to despatch depending on the other party's time frame, this may include periods such as bank/national holidays and any other potential annual shut down periods.