Terms & Conditions

Full Terms and Conditions

Returns & Claims

Keys are cut to bespoke order using precision key duplication machines. Because these keys are cut to order we cannot accept any returns for refunds. We will be able refund/replace orders that have either been lost or damaged. Any damaged goods need reporting within 10 days of delivery. In such case when ordering a tracked order method is more than ideal. Damaged goods are very rare as keys are mainly steel or brass and are quite robust.


On entering your key information during ordering please ensure you have entered your key info as per instruction. Any errors or misinformation will result in keys sent as per your input or a delay in despatch.


Any stock items (keys that are not cut to order) that are not required and/or ordered in error are subject to a 20% restocking fee of the original order line. Customers in this instance must send these back at cost and delivery method on their part. Any stock items that have been delivered in error on our part, but would require back, will be subject to a return merchandise authorization (RMA) note to be returned with goods at our expense. We must in this scenario request you are available for a carrier to pick this up and a full refund will be sent back inside 2-3 working days.


Customer account holders please refer to your account terms, we can send this to you via email if lost.


Please note that locks that are old, damaged or faulty may not work correctly or not at all with keys that have been ordered. These locks may have been subject to such problems as oxidation, attack or lazy springs. In this case a replacement lock would be in order. A check of the furniture mechanism by a competent person and a spray with a good quality graphite oil may help.

 

Delivery & Delivery Tariffs

Tariff 1 on products such as office keys, some master keys, window keys, caravan keys in the basket we offer the following:


1st Class Postage via Royal Mail
£0-£14.99: £1.10, free £15 and after.


1st Class Signed for tracked via Royal Mail
£0-£19.99: £2.75, free £20 and after.


Special Delivery by 1pm (business days only)
£0-£49.99: £8.70, free £50 and after.

Tariff 2 on products where tracking is required for security purposes such as house/security keys (can also include a mix of items in tariff 1)
1st Class Signed for tracked via Royal Mail
£0-£19.99: £3.65, free £20 and after.


Special Delivery by 1pm (business days only)
£0-£49.99: £9.80, free £50 and after.


Tariffs subject to VAT and include materials for packing and order processing time.

We normally aim to despatch any orders before 3pm for the next day.

Any larger orders or if we are busy at the time of your order, this may take a while to process and be despatched the following day.

Tariffs are subject to change without any prior notice and reflect the rates of postage and packing of suppliers and carriers.

 

Payment of Services

Any payments made through this website can be paid for via our elected payment gateway Stripe.

Through this payment gateway you can use cards: Mastercard, Visa & American Express.

Business customers will be able to pay for their orders either by card, cheque or by BACS depending on the chosen payment terms.

 

Purchasing on Account

If a customer has an account with ourselves a number of payment options can be made available. Payment can be made via card through our website through a one-off product reference if purchasing on a proforma basis. If a larger order is made through payment terms, this can either be made using the aforementioned, through a company cheque or via a BACS payment (details of which will be provided through an information pack).

Special order keys

We cannot guarantee that key orders as special orders from another party will be despatched on the time specified. We only place delivery estimates on special orders as an estimation only and may take longer to despatch depending on the other party's time frame, this may include periods such as bank/national holidays and any other potential annual shut down periods.